At Sabrina Captures, we take pride in the quality of our photography products. If for any reason you are not fully satisfied with your purchase, we’re here to help with a clear and simple return and refund process.

1. Eligibility for Returns
We accept returns only under the following conditions:

  • The product is defective, damaged, or incorrect

  • You notify us within 3 days of receiving the product

  • The product is unused, in its original packaging, and includes all accessories and documentation

2. Items Not Eligible for Return
We do not accept returns in the following cases:

  • Change of mind or personal dislike

  • Items damaged due to misuse, neglect, or accidental damage after delivery

  • Products returned without original packaging or missing components

  • Products returned after the 3-day window

3. How to Request a Return
To initiate a return, please email us at [email protected] with the following details:

  • Your full name

  • Order number

  • Reason for the return

  • Photos or video showing the defect or issue (if applicable)

Our support team will guide you through the return process and provide return instructions.

4. Return Shipping

  • In most cases, the customer is responsible for shipping the product back to us.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • We are not responsible for items lost or damaged in return transit.

5. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.

Refunds are processed within 7 business days after receiving the returned item.

6. Order Cancellations
Orders may only be canceled before they are dispatched. To request a cancellation, contact us immediately at [email protected]. Once the product is shipped, cancellation is no longer possible.

7. Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us within 3 days of delivery. We will offer a free replacement or full refund after reviewing the issue.

8. Contact Us
If you have questions about your return, refund, or order, please reach out to us:
Email: [email protected]